New All-Online Permitting System Has First Week Successes

​On Oct. 3, Monroe County’s new all-online permitting system went live and had a busy first week as staff identified last-minute issues and processed workarounds or software fixes quickly and collaboratively. Paper applications or document submissions are no longer accepted at the building department since the system went live. Permit applications and permits processed before Oct. 3 will remain in paper format and will continue processing in paper format.
 
“Our citizens and contractors were able to enter 141 building permits successfully since it went live,” said Monroe County Permitting Administrative Director Ed Koconis. “The customers navigated their way through the intuitive software, received help from our customer service representatives, or reviewed the webpage for FAQs, checklists, or online video tutorials.”
 
In gaining feedback from local companies who used the system the first week, the overall sentiment was liking the new system with limited to no issues. One company commented that they submitted 18 applications the night before, and it was nice to be able to do this in the evening versus the 8:30 a.m. to 3 p.m. building department schedule.
 
“This week has gone well, and we still have a couple of busy weeks ahead as we see more of the permits move through review and inspection and those workflows get used,” said Koconis. “The review teams should be able to see the power of concurrent and joint reviews, allowing the permit turnaround process to be much quicker than turning in permits in person.”
 
Permitting can be found at www.monroecounty-fl.gov/onlinepermitting.
 
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