The Call Center Representative assists Credit Union members via the telephone, email and messaging with inquiries, financial transactions, and problem resolution as well as cross-selling the Credit Union's products and services.
Using their knowledge of our products and services, as well as their excellent customer service skills, our Call Center professionals provide support and offer information to current and future members. They project a professional image through phone and internet interaction.
In addition to providing excellent service to our members, our Call Center professionals perform a wide variety of skilled clerical and administrative duties relating to members' deposit, loan and credit card accounts and a range of credit union services including online banking related services. They find solutions for problems or errors and corrects them.
Special Skills: Bilingual Spanish strongly preferred.
Work Schedule: M-T, 8:00 AM to 5:00 PM; F, 8:00 AM to 6:00 PM; S, 11:00 AM - 2:00 PM
6 months to two years of similar or related experience
Experience in a financial institution (preferred)
Excellent written and oral communication skills
Excellent problem solver
Strong attention to details
Ability to handle numerous projects simultaneously
Work as a team player
Moderate PC proficiency
Ability to type 30 wpm
High school diploma or general education degree (GED)
Contact: email@example.com or 305-293-6024